Rostrvm Solutions lowers the CTI cost barrier
Woking, January 5th, 2004 - Rostrvm Solutions Limited, the UK's leading independent supplier of open Customer Interaction Management applications has released enhancements to rostrvm Keys to deliver fast deployment of CTI in conjunction with a wide range of desktop applications.
rostrvm Keys is a component of the rostrvm AdVisor toolkit; it provides an environment to design macros to support screen-pop data delivery for inbound and automated outbound call centre campaigns. Users can CTI-enable applications in minutes reducing the overall professional services requirement and, in turn, reducing the cost of CTI projects.
"Previously it has been difficult to justify CTI-enabling applications for small agent groups," commented Lindsay Brown, Technical Director, Rostrvm Solutions Limited, "and for some applications such as mainframe applications or web-based services CTI has been complex to deliver. Our recent developments address both the cost and the technology issues."
Brown continued "rostrvm Keys is an ideal tool in a number of scenarios: as a proof-of-concept tool to measure CTI benefits; as a general-purpose tool in fast-moving environments such as outsourced call centres; and to make the benefits of Rostrvm Solutions' complete application suite available to a wider range of customers at lower cost."
The enhanced version of rostrvm Keys can be used to implement CTI in almost any desktop environment, from off-the-shelf applications to enterprise-wide IT systems.
Implementations include SalesForce.com, HEAT & Goldmine from FrontRange, Siebel 2000 & Siebel 7 as well as a range of bespoke customer environments such as AS/400 and 3270-based systems.