Screen pop - delivering the right information at the right time
Agents in the call centre and staff in the back-office achieve increased productivity, accurate data handling and conformance to business processes through rostrvm Keys' rapid-deployment Computer Telephone Integration (CTI).
rostrvm Keys is an easy-to-use tool that automates a range of functions from screen popping in the contact centre to the consistent management of data for back-office transaction fulfilment.
For example, we see many operations where customer and transaction information is repeatedly re-keyed, wasting time and introducing errors; rostrvm Keys reduces effort and supports data consistency.
rostrvm Keys works in partnership with our soft phone, rostrvm AdVisor, our scripting and process management system, rostrvm CallGuide, linking to almost any desktop environment, from off-the-shelf applications to enterprise-wide IT infrastructures and web-based systems.
Keys is an ideal tool in a number of scenarios:
proof-of-concept tool to measure CTI benefits
as a general-purpose data management tool in fast-moving IT environments
to extend customer contact processes from the call centre to the back-office