Invex Enhance - convert a basic pbx into an advanced contact centre
rostrvm Invex Enhance delivers the full capabilities of rostrvm contact centre applications on the most rudimentary PBX and telephone systems. Invex Enhance protects existing investment and extends the useful life of traditional PBXs whilst delivering sophisticated call centre functionality.
Invex Enhance is deployed with a VoIP Telephony Gateway and a PBX or telephone switch
The VoIP Gateway is controlled by the rostrvm application suite via SIP and provides call centre functions for calls from the PBX
Call centre agents use existing PBX telephones for voice communications