Rostrvm Solutions

Inbound contact

• Automatic call distribution (ACD)
• Intelligent contact routing
• Interactive voice response (IVR)
• Reduce abandoned calls
• Web callback

Outbound contact

• Predictive dialler
• Outbound SMS & Email

Desktop optimisation

• Call centre scripting
• Back office optimisation

Managing performance

• Management Information
• Call Recording
• Blending

Invex Complete - the SIP VoIP contact centre

rostrvm Invex Complete is a scalable SIP VoIP call centre solution. The full rostrvm customer contact facilities are deployed without the need for traditional telephony platforms.

• Invex Complete is deployed on a VoIP infrastructure via a SIP VoIP Telephony Gateway.
• The SIP VoIP (Voice over IP) Gateway is connected directly to the telephone network using standard digital telephone circuits.
• Call centre agents can use Rostrvm Solutions’ own rostrvm ScreenPhone or any compatible SIP (Session Initiation Protocol) telephone.

Inbound call centre and outbound contact management functionality on an IP infrastructure