Increased customer satisfaction, optimised agent productivity & reduced cost

Increased customer satisfaction, optimised agent productivity & reduced cost

It sounds like the top 3 agenda items in a call centre strategy meeting – “we need to increase customer satisfaction, optimise agent productivity & reduce cost”.

 rostrvm QueueBack  and CallBack achieves all three objectives in one integrated system. Using VoIP technology rostrvm QueueBack and CallBack enhance customer perception, giving any call centre the facility to smooth out peaks and troughs in workload and tangibly reduce telecommunications costs.

2017-01-04T05:52:11+00:00