Rostrvm Solutions enhances call centre software to deliver hosted call centres
Woking (UK), October, 2008 –
Rostrvm Solutions, a leading UK call centre software developer,
has further enhanced its call centre software so that it can be used
in a hosted pay-for-use environment. Opal, the B2B division of
Carphone Warehouse, is the first company to deploy the software to
offer a hosted dialler service, which enables call centres to run
outbound campaigns from any location that has a phone, PC and good
internet access.
The Opal hosted dialler was announced at Call Centre Expo, held at
the National Exhibition Centre in September. The service
brings numerous tangible benefits to call centres, from greater
efficiency, time and cost savings through to much-improved voice and
data features, reliability and ease-of-use.
The launch of the enhanced hosted dialler proposition is a key
element in Opal’s strategy to deliver advanced functionality to
business customers in easy-to-adopt packages and represents the
formalisation of Opal’s partnership with Rostrvm Solutions.
Paul Lawton, MD for Opal commented, “Our hosted dialler package
offers tremendous operational and commercial flexibility, which is
important in today’s economic environment. Hosted applications
are an ideal solution for business looking to leverage operating
rather than capital Expenditure.”
Using the rostrvm virtual call centre software, the Opal hosted
dialler solution can be deployed instantly, with no upfront capital
expenditure, via a pay-per-use arrangement.
Ken Reid, Marketing Director, Rostrvm Solutions said “The new hosted
service offers a very attractive proposition to our partners and
resellers in the current economic environment. It removes two
major obstacles to technology sales, namely major capital investment
and the internal resource required for on-site installation. The
business model ensures that our channel partners also benefit from a
long-term revenue stream which creates a win-win solution for all
involved.”
“Outbound call centres offer a way for organisations to increase the
productivity of customer service staff to maximise cross- and
up-selling opportunities, improve customer retention and even for
credit control. The hosted dialler incorporates advanced call centre
features including choice of dialling modes from preview to
predictive, tools to support in-conversation business processes and
make the call centre agent’s life easier together with web-delivered
management information to ensure that customers can easily monitor
the business benefit derived from the technology.”
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