Google web toolkit brings new features to call centre MIS

Google web toolkit brings new features to call centre MIS

The rostrvm call centre Management Information System (rostrvm SuperVisor) has been re-architected to deliver a feature-rich user experience by taking advantage of the latest database and web technologies.

Using AJAX (asynchronous JavaScript and XML) technology at the desktop delivers the features of a traditional ‘thick client’ application to a ‘thin client’ web browser environment.AJAX also reduces the network cost of delivering management information to an ever-increasing audience such as providing individual ‘Personal Wallboard’ information to all of the agents in a call centre.

Rostrvm Solutions has taken advantage of the Google Web Toolkit (GWT) to build the new Management Information system. GWT has supported cross-compilation of existing and newly-developed Java components into optimised JavaScript applications and widgets.

Example

Example

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