Rostrvm Solutions Ltd http://www.rostrvm.com Rostrvm Solutions Limited is an innovative UK-based company that designs, develops and supports software applications for the call centre and back office process management and reporting. Thu, 23 May 2013 06:43:01 +0000 en-US hourly 1 http://wordpress.org/?v=3.4.2 White Paper on precision dialling published http://www.rostrvm.com/white-paper-on-precision-dialling-published/ http://www.rostrvm.com/white-paper-on-precision-dialling-published/#comments Thu, 23 May 2013 06:43:01 +0000 Rostrvm http://www.rostrvm.com/?p=2874 Rostrvm Solutions, the UK software provider, has researched contact centre operations and analyzed millions of calls over several years and has now published some significant findings for all who want to improve profitability and customer satisfaction. Its White Paper ‘The future of outbound is precision dialling’ focuses on today’s contact centre challenges and shows how [...]

The post White Paper on precision dialling published appeared first on Rostrvm Solutions Ltd.

]]> http://www.rostrvm.com/white-paper-on-precision-dialling-published/feed/ 0 The future of outbound is precision dialling http://www.rostrvm.com/the-future-of-outbound-is-precision-dialling/ http://www.rostrvm.com/the-future-of-outbound-is-precision-dialling/#comments Wed, 22 May 2013 16:55:04 +0000 Rostrvm http://www.rostrvm.com/?p=2867 Precision Dialling gives you the optimum chance of making contact with your customers because you dial: At the right time In the right place With the right message and medium to catch their attention So there’s no more endless re-dials to the same person with the associated risks, wasted time and effort. Rostrvm Solutions can [...]

The post The future of outbound is precision dialling appeared first on Rostrvm Solutions Ltd.

]]> http://www.rostrvm.com/the-future-of-outbound-is-precision-dialling/feed/ 0 Rostrvm Solutions promotes successful customer service at BIBA http://www.rostrvm.com/rostrvm-solutions-promotes-successful-customer-service-at-biba/ http://www.rostrvm.com/rostrvm-solutions-promotes-successful-customer-service-at-biba/#comments Mon, 13 May 2013 17:15:03 +0000 Rostrvm http://www.rostrvm.com/?p=2849 Rostrvm Solutions, the customer service hub software provider, is showing visitors how to make more effective customer contact at its stand at the British Insurance Brokers’ Association (BIBA) Conference & Exhibition. Rostrvm will be on stand A22 at ExCel, London, on 15-16 May and will be showcasing its products for the Insurance industry.  The UK-based [...]

The post Rostrvm Solutions promotes successful customer service at BIBA appeared first on Rostrvm Solutions Ltd.

]]> http://www.rostrvm.com/rostrvm-solutions-promotes-successful-customer-service-at-biba/feed/ 0 Meet us at BIBA 2013 http://www.rostrvm.com/meet-us-at-biba-2013/ http://www.rostrvm.com/meet-us-at-biba-2013/#comments Tue, 07 May 2013 09:26:51 +0000 Rostrvm http://www.rostrvm.com/?p=2840 Meeting the customer service cha££enge Rostrvm Solutions Limited is an innovative UK-based company that designs, develops and supports customer service hub software for the insurance sector. With a wide range of users including Equity Insurance Partnerships, IDL, Autonet and One-Sure we have been implementing customer contact solutions for nearly 30 years. In that time we [...]

The post Meet us at BIBA 2013 appeared first on Rostrvm Solutions Ltd.

]]> http://www.rostrvm.com/meet-us-at-biba-2013/feed/ 0 The right technology to do more with less http://www.rostrvm.com/the-right-technology-to-do-more-with-less/ http://www.rostrvm.com/the-right-technology-to-do-more-with-less/#comments Mon, 29 Apr 2013 08:06:28 +0000 Rostrvm http://www.rostrvm.com/?p=2828 We’ve published an updated case study for Nottinghamshire  County Council’s expanded rostrvm deployment in the Customer Service Centre, the Council’s Business Support Centre and its internal ICT Service desks. Providing excellent customer service whilst keeping to budget, meeting targets and complying with regulations is a challenge for most contact centres, especially if the type of services [...]

The post The right technology to do more with less appeared first on Rostrvm Solutions Ltd.

]]> http://www.rostrvm.com/the-right-technology-to-do-more-with-less/feed/ 0 Network Answer Machine Detect http://www.rostrvm.com/network-answer-machine-detect/ http://www.rostrvm.com/network-answer-machine-detect/#comments Thu, 25 Apr 2013 18:43:51 +0000 Rostrvm http://www.rostrvm.com/?p=2821 We have joined the newly formed Network Answering Machine Detection (AMD) Working Party as founder members. The working party is a group of outbound telephony industry stakeholders working together to develop and promote standards to allow outbound telephony systems such as predictive diallers to be notified when a call has been forwarded to a network based answering [...]

The post Network Answer Machine Detect appeared first on Rostrvm Solutions Ltd.

]]> http://www.rostrvm.com/network-answer-machine-detect/feed/ 0 Rostrvm’s survey shows contact centres slowed down by wrong technology http://www.rostrvm.com/contact-centres-slowed-down-by-wrong-technology/ http://www.rostrvm.com/contact-centres-slowed-down-by-wrong-technology/#comments Tue, 16 Apr 2013 08:35:25 +0000 Rostrvm http://www.rostrvm.com/?p=2799 Rostrvm Solutions’ latest survey of UK contact centres has found that staff productivity is being hampered by having to battle with too many desktop applications. The research has also uncovered revealing facts about where and how Social Media is being used to interact with customers. 60% of contact centres surveyed use 3 or more desktop [...]

The post Rostrvm’s survey shows contact centres slowed down by wrong technology appeared first on Rostrvm Solutions Ltd.

]]> http://www.rostrvm.com/contact-centres-slowed-down-by-wrong-technology/feed/ 0 Desktop Applications & Social Media http://www.rostrvm.com/desktop-applications-social-media/ http://www.rostrvm.com/desktop-applications-social-media/#comments Tue, 16 Apr 2013 08:31:24 +0000 Rostrvm http://www.rostrvm.com/?p=2806 We conducted a survey of UK contact centres to gain a ‘real world’ insight into IT complexity in the contact centre and supporting ‘back office’ operations. There has been a great deal of press comment and internet forum discussion about contact centres and the use of Social Media such as Twitter and Facebook to interact [...]

The post Desktop Applications & Social Media appeared first on Rostrvm Solutions Ltd.

]]> http://www.rostrvm.com/desktop-applications-social-media/feed/ 0 The Back Office needs to come to the fore in your thinking! http://www.rostrvm.com/the-back-office-needs-to-come-to-the-fore-in-your-thinking/ http://www.rostrvm.com/the-back-office-needs-to-come-to-the-fore-in-your-thinking/#comments Fri, 05 Apr 2013 08:22:32 +0000 Rostrvm http://www.rostrvm.com/?p=2778 Our recent survey reviewed how the Back Office is using both Desktop Applications and Social Media. Our findings show that, although the Back Office is now handling much more and has become increasingly complex, it doesn’t get monitored so much as the call centre. 40% of respondents did not have any criteria or metrics to measure back [...]

The post The Back Office needs to come to the fore in your thinking! appeared first on Rostrvm Solutions Ltd.

]]> http://www.rostrvm.com/the-back-office-needs-to-come-to-the-fore-in-your-thinking/feed/ 0 Predictive dialler regulations http://www.rostrvm.com/predictive-dialler-regulations/ http://www.rostrvm.com/predictive-dialler-regulations/#comments Thu, 04 Apr 2013 11:25:01 +0000 Rostrvm http://www.rostrvm.com/?p=2772 This month’s rostrvm news reports on a flurry of activity from the regulators surrounding outbound call centres and predictive dialling. We also look at an industry initiative considering the potential benefits of network answer machine detect signalling. The latest customer newsletter is available here.

The post Predictive dialler regulations appeared first on Rostrvm Solutions Ltd.

]]> http://www.rostrvm.com/predictive-dialler-regulations/feed/ 0