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  • Rostrvm Solutions Limited – News

  • Customer newsletters

    rostrvm News is our newsletter delivered to our customers and user community via email every 6 weeks or so. If you would like to receive rostrvm news as soon as it’s published please register.

    The latest customer newsletter is available here.

    rostrvm News has been published for several years (since 2004). All previous editions are available below. Please note that the topical nature of the content means that some information – particularly related to regulatory guidance – may have changed. For the latest information we urge you to contact us.

    It should also be noted that the look-and-feel of our publications and web content has evolved over time. The newsletters are provided in the original format.

    Archive call centre newsletters

    February 2014

    January 2014

    November 2013

    October 2013

    August 2013

    June 2013

    April 2013

    March 2013

    February 2013

    December 2012

    October 2012

    September 2012

    July 2012

    April 2012

    March 2012

    January 2012

    November 2011

    October 2011

    July 2011

    June 2011

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    April 2011

    March 2011

    February 2011

    September 2010

    July 2010

    April 2010

    March 2010

    January 2010

    December 2009

    November 2009

    September 2009

    July 2009

    April 2009

    February 2009

    January 2009

    December 2008

    October 2008

    August 2008

    July 2008

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    January 2008

    November 2007

    July 2007

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    February 2007

    November 2006

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    December 2005

    August 2005

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    December 2004

     

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      • “The rostrvm system offers flexibility with the way we handle customers calls with the automation of specific transactions, intelligent routing, means we can do more without having to spend more!”

        West Bromwich Building Society

      • “rostrvm CallGuide technology allows us to capture information from people who are phoning us, emailing us, dropping in to see us, faxing us or sending an SMS.”

        London Borough of Wandsworth

      • “We are pleased with the way the project is going and look forward to a long-term relationship with rostrvm”

        Aquira

      • “We called on a number of technology suppliers to see what they could offer and chose Rostrvm because they could provide everything we needed at a very competitive and cost-effective price.”

        Fidessa group PLC

      • “If you have a new idea, Rostrvm will make it work. Their applications open up so many new avenues for us and ensure we stay ahead of the game…..

        One-Sure Insurance

      • “rostrvm really does do exactly what it says on the box and its capabilities are there when we are ready to use them.”

        Fidessa group plc

      • “We are delighted with the increase in productivity overall, and the improvement in customer satisfaction levels and staff motivation.”

        Canterbury City Council

      • “We would recommend rostrvm to another call centre and we have other companies come to our site to see it in action - it’s a great piece of kit which suits our needs”

        EDF Energy

      • “It is crucial that the technology infrastructure that we operate reflects the same ability to move quickly to take advantage of any opportunities. The rostrvm product is ideally suited for that environment.”

        Asia Risk Technologies

      • "For team leaders the management information is useful in one to one reviews. It allows us to easily show how Officers are performing as individuals and in comparison with the team."

        London Borough of Wandsworth

      • “The Customer Service Centre isn’t just about handling large volumes of calls efficiently; it’s about taking ownership and dealing with customers’ problems effectively”

        Nottinghamshire County Council

      • “It’s a cliché, but if you don’t measure it, you can’t manage it…….. .”

      • “Working with rostrvm has been very straightforward. They have taken the time to understand what we need and delivered exactly what we need.”

        Nottinghamshire County Council

      • “rostrvm has given us the opportunity to talk to more people and therefore convert a higher ratio of insurance quotes.”

        Autonet Insurance

      • “The callback facility means that our customers perceive that they are getting a high quality service whilst giving us the control to handle the call volumes.”

        London Borough of Wandsworth

      • “rostrvm has given us the opportunity to talk to more people and therefore convert a higher ratio of insurance quotes”

        Autonet Insurance

      • One of our customers used rostrvm DeskTop on a mixture of legacy applications and has reduced the time and hassle required to handle a data entry and processing task from 12 minutes to 45 seconds!

      • “The dialler solution ensures productivity and structure for our agents, whilst it provides the business with reporting in order to lever performance and maximise our campaign strategy.”

        First Choice Holidays