News

How to make multichannel efficient with a dialler

Customers expect to be able to choose how they communicate with contact centres now and are even switching between channels such as phone, email, text message, chat and social media to discuss a single requirement. Service advisors therefore need systems that allow them to see a customer's messages across all these channels in one place,

2017-01-04T05:51:59+00:00

Rostrvm Solutions focuses on Service with new appointment

Mike Boyle has joined Rostrvm Solutions, the contact centre software developer, as Operations and Service Manager. He oversees all aspects of rostrvm service delivery at the project, customer support and customer relationship levels. This includes leading the Support Desk, Project Management, Technical Consultants and Software testing teams. Mike explains, “Customers expect projects to be delivered

2017-01-04T05:51:59+00:00

Rostrvm in winning partnership with Aquira

Contact centre software provider Rostrvm Solutions has partnered with Aquira Ltd, specialists in direct marketing services, to build the UK’s only end-to-end outsourced sales service under one roof. Aquira has now launched its in-house, managed dialler service for numerous clients across multiple channels and sites, based at its Sales Lab in Glasgow.

2017-01-04T05:52:01+00:00

Lee Ward joins Rostrvm Solutions

Lee Ward has joined Rostrvm Solutions as a Business Development Manager. Lee has been involved in the contact centre industry for 20 years and we asked him why he chose to work at Rostrvm and what customers can expect.

2017-01-04T05:52:02+00:00

White Paper on precision dialling published

Rostrvm Solutions, the UK software provider, has researched contact centre operations and analyzed millions of calls over several years and has now published some significant findings for all who want to improve profitability and customer satisfaction. Its White Paper ‘The future of outbound is precision dialling’ focuses on today’s contact centre challenges and shows how

2017-01-04T05:52:02+00:00

ISO Quality award

Contact centre software provider Rostrvm Solutions has been awarded BS EN ISO 9001:2008 and the TickIT Guide Version 5.5 for the design, development, testing, installation, support and maintenance of software products, applications and professional services.

2017-01-04T05:52:03+00:00

Respect customers or risk losing everything

Does the name Richard Herman ring any bells? He might be a customer of yours – or he might be on your list of potential customers. What you should know though is that he has just won his argument against AAC, which sells referrals to management companies, for receiving nuisance cold calls.

2017-01-04T05:52:05+00:00

Taking the pain out of Operations

It might be easy to imagine the perfect contact centre design, which provides a comfortable but functional and enjoyable place to work – but, unless you are a ‘techy’ it’s much harder to come up with your ideal contact centre technology ingredients … that magical mix that gives customers and staff the ‘feel good’ factor

2017-01-04T05:52:06+00:00

Breaking down web to call centre barriers

Woking & Norwich (UK) – August 2009. Today’s consumer expects excellent service every time they get in touch with a business. Rostrvm Solutions and ServiceTick Limited have combined technical forces to capture instant customer feedback from web interactions and translate information into call centre action.

2017-01-04T05:52:06+00:00

Making complicated processes simple

Contact centre software developer and systems integrator, Rostrvm Solutions, has launched rostrvm DeskTop, which builds upon elements from its successful application for the call centre, rostrvm CallGuide. Both products make complex IT systems easy to navigate and save time because they bring everything together in one place.

2017-01-04T05:52:06+00:00

Putting intelligence into dialler campaigns

Complying with the latest regulatory guidelines whilst striving to achieve targets on outbound campaigns is often a tough challenge for contact centres. Rostrvm Solutions, leading provider of contact centre software applications, says that using intelligence from inbound communications can not only aid compliance but also achieve a significant increase in outbound contact success.

2013-01-25T19:56:27+00:00

Blending helps public sector contact centres improve & save

Many organisations, particularly local authorities and others in the public sector, are under pressure to deliver services at a significantly reduced cost, due to spending cuts. Rostrvm Solutions, contact centre software developer, looks at ways to lessen the impact on the customer.

2013-01-25T20:04:08+00:00

2012 – time to ring the changes

As contact centres contemplate the tough economic marketplace of 2012, the agenda will be about how to work with ‘austerity’ and turn it into prosperity. Successful companies will be those who maximise their existing resources and plan carefully to ensure they are well positioned for the future. Rostrvm Solutions, contact centre software developer, believes it’s

2013-01-25T20:07:05+00:00

Knowledge is power and happy customers – Rostrvm partners KPS

To retain customers and be competitive, contact centres need to overcome obstacles to providing excellent standards of customer service. This has to be high on the agenda for any business, particularly now, as unhappy customers have so many channels on which to air their complaints about a company – and competitors to turn to.

2017-01-04T05:52:07+00:00

Rostrvm at the Midlands Contact Centre Forum

Rostrvm Solutions, which develops and supports software applications for the contact centre and back office process management and reporting, sponsors the Midlands Contact Centre Forum (MCCF) and is speaking at its Regional Forum on Tuesday 18th October hosted by Autonet Insurance Group.

2017-01-04T05:52:08+00:00

Rostrvm supports contact centre excellence

Trying to achieve excellence for your customers has never been more important than now, with increased competition and tough economic conditions. With this in mind, Rostrvm Solutions is sponsoring the 6th Annual North West Contact Centre Awards, which rewards such excellence.

2017-01-04T05:52:08+00:00

Kevin Hine joins Rostrvm Solutions

Kevin Hine has joined Rostrvm Solutions as a Software Engineer. In light of his extensive call centre experience we asked him why he chose to work with Rostrvm and what customers can expect.

2017-01-04T05:52:09+00:00

Discover flexible software

Discover Leisure plc, a premier outdoor leisure retailer specialising in the caravan and motorhome market, has maximised its resources and saved on installation time by adding rostrvm software to existing communications technology.

2017-01-04T05:52:09+00:00

Perform better with rostrvm training

As part of its training package, UK-based contact centre software developer, Rostrvm Solutions is introducing new certified qualifications. In addition, Rostrvm is pleased to welcome Ben Alexander to its Training team.

2017-01-04T05:52:09+00:00

Brookson and Rostrvm enhance the sales experience

Contact centres are facing increasing pressure to provide excellent customer service but keep the length of calls viable at the same time. Contractor Accountant Brookson has achieved this by implementing scripting tools from Rostrvm Solutions on the agent’s desktop, to support them with individual calls. Furthermore, Brookson has greater flexibility in the way it pays

2017-01-04T05:52:10+00:00

Time saved is money earned

Affinion International, part of the Affinion Group, has opened an in-house outbound contact centre and expanded its outbound contact on behalf of its customers beyond expectations – and within a very short timescale – after installing software from UK-based Rostrvm Solutions.

2017-01-04T05:52:10+00:00

Contact centre excellence – imagine it, achieve it

Customer contact services have experienced a significant change in what their customers expect and the way that they want to do things over the last few years. Whilst economic pressures mean contact centres are forced to ‘do more with less’, customers are more prepared to complain, negotiate and demand. Added to this is the growing

2017-01-04T05:52:10+00:00

Achieving more; spending less

Recession. Tight budgets. Efficiency savings. These words ring in the ears of every call centre manager constantly and they are under even more pressure to optimise resources with the Government’s Spending Review being announced next month.

2017-01-04T05:52:10+00:00

Contact centre survey highlights opportunities for savings

In a survey carried out by call centre software provider Rostrvm Solutions, over 70% of contact centres relied on back office teams to complete customer transactions, yet nearly half were not measuring operational performance in the back office. Another key finding was that whilst the use of Computer Telephony Integration (CTI) is increasing, over half

2017-01-04T05:52:11+00:00

Contact centres snowed under

The fact that our nation has been struggling in the cold, hard grip of snow for much of the New Year has drawn into sharp focus the need for more flexible ways of working.

2017-01-04T05:52:11+00:00

Demands for change in the contact centre

The contact centre is being bombarded by demands for change from every angle. Drastic changes in the economy have caused everyone to rethink their buying and spending; customers are expecting service faster, better and through a diverse range of media; new regulations continue to be rolled out, affecting how operations are run; and internet technology

2017-01-04T05:52:11+00:00

VoIP maturity drives growth

As businesses plan to meet the challenges presented by 2010, one of the items on many Christmas lists is VoIP (Voice over Internet Protocol technology), in the contact centre.

2017-01-04T05:52:12+00:00

Rostrvm Solutions nominated for technology awards

Rostrvm Solutions has been nominated for ‘The Top 10 Call Centre Technology for 2009’ awards, organised by leading UK online magazine Call Centre Helper, for its rostrvm Outbound contact management and dialler and rostrvm CallGuide scripting software.

2017-01-04T05:52:13+00:00

New contact centre revolutionises client acquisition

Brookson – the smarter way to work todayBrookson, a leading provider of accountancy, tax advice and support services to freelance contractors and self employed professionals who work in business for themselves, has adopted advanced contact centre technology to support a revolutionary approach to attracting new clients.

2017-01-04T05:52:13+00:00

Banishing Avoidable Contact to Room 101

‘No news is definitely good news’ in the case of stopping avoidable calls from customers. Reducing avoidable contact will improve efficiency and save both the business and the customer time and money.

2017-01-04T05:52:13+00:00

rostrvm uses Google Web Toolkit to extend MIS

Woking (UK) – July 2009. The rostrvm call centre Management Information System (rostrvm SuperVisor) has been re-architected to deliver a feature-rich user experience by taking advantage of the latest database and web technologies.

2017-01-04T05:52:13+00:00

rostrvm reduces virtual call centre deployment cost

Woking (UK) – June 2009. The traditional view of the call centre as a specific place where customer contact takes place is becoming outdated. Increasingly customer interactions happen throughout an organisation combining front-line contact management in multiple locations and back-office support functions.

2013-01-26T08:39:29+00:00

rostrvm simplifies web-to-call centre links

Woking (UK) – May 2009. Today’s consumer has a wide choice of channels to learn about products and services with the internet becoming a dominant first-point-of-contact for information. But when the customer wants to learn more there is no substitute for person-to-person conversation.

2017-01-04T05:52:13+00:00

Rostrvm Solutions extends international reach

Woking (UK) – April 2009. Over the past year Rostrvm Solutions, the call centre application provider, has extended its operational territories with implementations in West European and Nordic countries. These new regions add to Rostrvm’s established activities in the UK and Asia.

2017-01-04T05:52:14+00:00

Rostrvm Solutions supports UK Outbound forum

Woking (UK) – March 2009. Rostrvm Solutions is sponsoring the first ever UK Outbound Planning Forum, organised by the Professional Planning Forum, to be held on Tuesday 28th April 2009 at the Novotel London West in Hammersmith.

2015-12-11T05:30:15+00:00

Mitel CTI integration added to the rostrvm contact centre platform

Rostrvm Solutions, a member of the Mitel Solutions Alliance program, has added native support for Mitel PBX platforms to the rostrvm contact centre software suite delivering progressive applications such as automated dialling, data & skills based inbound call distribution, call centre agent support tools, media blending and business driven management information.

2017-01-04T05:52:15+00:00

EDF Energy launches faster contract processing service

The contract processing department at EDF Energy in Hove has just launched a more efficient way for its new customer contracts to be verified within 15 minutes by using a combination of new technologies including blended call centre technology supplied by specialists Rostrvm Solutions.

2013-01-26T09:43:10+00:00