Outbound contact

Affinion International

Affinion International, part of the Affinion Group, helps its clients to build revenue and loyalty from their customer base. Affinion provides marketing solutions for some of the world’s largest financial institutions, insurance companies, utility suppliers and others, from direct mail and telephone marketing, to the internet and every channel in between.

Asia Risk Technologies

Asia Risk Technologies (ART) is a specialist outsource services provider for the financial services sector with operations in Singapore, Hong Kong and Japan. As one component of a comprehensive Business Process Outsourcing (BPO) offering ART provides a number of call-centre-based services using Rostrvm Solutions’ pay-for-use, SIP-based call centre software.

Autonet insurance

Autonet Insurance Group, one of the country’s largest independently owned insurance brokers, implemented a rostrvm outbound dialler and within six weeks the productive time increased 10-fold.

Cable&Wireless Worldwide

Cable&Wireless WorldWide (C&WW) is one of the world’s leading international communications companies, specialising in providing critical communication network and services in the UK and globally.

EDF Energy

EDF Energy is one of the largest energy companies in the UK, generating around seven per cent of the UK’s electricity. Over a quarter of the UK population depends on EDF Energy for their electricity.

EDF Energy – customer management

EDF Energy is one of the largest energy companies in the UK, generating around seven per cent of the UK’s electricity. Over a quarter of the UK population depends on EDF Energy for their electricity.

EDF Energy – telesales

With the Telephone Preference Service (TPS) putting millions of UK consumer phone numbers out-of-bounds for telemarketers, the industry has had to rethink the way it works.

Equity Insurance Partnerships

Equity Insurance Partnerships is one of the UK’s leading providers of insurance solutions to affinity partners, working with a host of leading brands such as Banco Santander, HSBC, First Direct, Renault and Honda.

First Choice Holidays (TUI)

First Choice Holidays plc is a leading international leisure travel company operating in four sectors; Mainstream, Specialist, Activity and Online Destination Services.

Heritage Health

Heritage Health provides private medical insurance and has a team of highly experienced and knowledgeable healthcare consultants who find the most appropriate and cost-effective plans for customers. Individuals, groups and businesses come to Heritage Health for UK Private Medical plans, International Medical Insurance for expatriates and specially-designed schemes.

Midland Heart

Midland Heart is a leading UK housing, care and support business, providing 33,000 high quality affordable homes to over 70,000 customers. The organisation talked to Rostrvm Solutions about ways to tackle the impact of Universal Credit as it wanted to act early to mitigate the effects on customers.

Retail Direct Sales

A leading global beauty, fashion and home retailer has chosen rostrvm when replacing its dialler. Direct sales is the company’s core business and the dialler is key to its strategy.