Blended call centre

Aquira

The team at Aquira helps big brand companies sell more. Lots more. To do that, they use direct marketing. All sorts of it. From mobile and telemarketing to social media, web and email marketing.

Aston Villa Football Club

Aston Villa has thousands of fans who are the lifeblood of the club, and its Consumer Sales Department is extremely busy all year round. To enable its call centre to look after customers effectively the Club has implemented the rostrvm suite of applications.

Bedford Insurance

Bedford Insurance is one of the UK’s leading independent intermediaries. It compares the market and works with established companies to provide quotes for Car, Home, Bike, Van and all types of Commercial Insurance. Customers can access Bedford Insurance’s quick and easy online quotation system 24 hours a day, 7 days a week, for instant quotes

Brookson

Brookson, a leading provider of accountancy, tax advice and support services to freelance contractors and self-employed professionals, is utilising advanced contact centre technology to communicate with potential customers.

Discover Leisure PLC

Discover is a premier outdoor leisure retailer specialising in the caravan and motorhome market. It also stocks a large selection of tents and camping accessories, as well as leisure clothing.

EK Services virtual contact centre

EK Services works in partnership with Canterbury City Council, Dover District Council and Thanet District Council to deliver and support their HR, ICT, Customer Services and Revenues & Benefits operations. As part of this they have a single 90-seat contact centre to communicate with customers, sharing a centralised rostrvm platform across three different locations .

Ever Ready Mortar

Ever Ready Mortar delivers a unique service supplying ready to use mortar to the building trade. The rostrvm blended call centre solution supports its outbound sales and inbound customer service operation.

Insurance Dialogue Limited

Insure4Retirement.co.uk, a trading name of Insurance Dialogue Limited (IDL), is an independent intermediary specialising in insurance for people aged 50 and over.

Kirklees Neighbourhood Housing

Rostrvm Solutions has drawn on its vast experience in contact management to address the challenges for the Housing sector posed by Universal Credit. It now offers contact technology which deals specifically with the increasing demands made on businesses like housing associations in areas such as collections and controlling costs.

Midland Heart

Midland Heart is a leading UK housing, care and support business, providing 33,000 high quality affordable homes to over 70,000 customers. The organisation talked to Rostrvm Solutions about ways to tackle the impact of Universal Credit as it wanted to act early to mitigate the effects on customers.

One-Sure Insurance

One-Sure Insurance Services is one of the UK’s fastest growing independently owned insurance intermediaries, with offices in Stoke-on-Trent, Staffordshire. Its contact centre currently has around 70 staff with 55 seats and there are plans for strong future growth.

Telefocus Limited

Telefocus, part of the Hertfordshire Ltd Group of companies, delivers call centre services to clients in sectors including consumer credit, financial services and the mail order market.