Case studies


Affinion International

Affinion International, part of the Affinion Group, helps its clients to build revenue and loyalty from their customer base. Affinion provides marketing solutions for some of the world’s largest financial institutions, insurance companies, utility suppliers and others, from direct mail and telephone marketing, to the internet and every channel in between.


The team at Aquira helps big brand companies sell more. Lots more. To do that, they use direct marketing. All sorts of it. From mobile and telemarketing to social media, web and email marketing.

Asia Risk Technologies

Asia Risk Technologies (ART) is a specialist outsource services provider for the financial services sector with operations in Singapore, Hong Kong and Japan. As one component of a comprehensive Business Process Outsourcing (BPO) offering ART provides a number of call-centre-based services using Rostrvm Solutions’ pay-for-use, SIP-based call centre software.

Aston Villa Football Club

Aston Villa has thousands of fans who are the lifeblood of the club, and its Consumer Sales Department is extremely busy all year round. To enable its call centre to look after customers effectively the Club has implemented the rostrvm suite of applications.

Autonet insurance

Autonet Insurance Group, one of the country’s largest independently owned insurance brokers, implemented a rostrvm outbound dialler and within six weeks the productive time increased 10-fold.


Brookson, a leading provider of accountancy, tax advice and support services to freelance contractors and self-employed professionals, is utilising advanced contact centre technology to communicate with potential customers.

Cable&Wireless Worldwide

Cable&Wireless WorldWide (C&WW) is one of the world’s leading international communications companies, specialising in providing critical communication network and services in the UK and globally.

Cambridge University Press

Cambridge University Press is the publishing business of the University of Cambridge and, as well as being a leading British publisher, it is the oldest printer and publisher in the world and one of the largest academic publishers globally.

Canterbury City Council

Home-working is proving to be a cost-effective choice for some contact centres, which benefit from the flexibility that it gives them and their agents.

Discover Leisure PLC

Discover is a premier outdoor leisure retailer specialising in the caravan and motorhome market. It also stocks a large selection of tents and camping accessories, as well as leisure clothing.

EDF Energy

EDF Energy is one of the largest energy companies in the UK, generating around seven per cent of the UK’s electricity. Over a quarter of the UK population depends on EDF Energy for their electricity.

EDF Energy – customer management

EDF Energy is one of the largest energy companies in the UK, generating around seven per cent of the UK’s electricity. Over a quarter of the UK population depends on EDF Energy for their electricity.

EDF Energy – telesales

With the Telephone Preference Service (TPS) putting millions of UK consumer phone numbers out-of-bounds for telemarketers, the industry has had to rethink the way it works.

Equity Insurance Partnerships

Equity Insurance Partnerships is one of the UK’s leading providers of insurance solutions to affinity partners, working with a host of leading brands such as Banco Santander, HSBC, First Direct, Renault and Honda.

Ever Ready Mortar

Ever Ready Mortar delivers a unique service supplying ready to use mortar to the building trade. The rostrvm blended call centre solution supports its outbound sales and inbound customer service operation.


Fidessa group plc is a leading global supplier of trading systems, market data and connectivity solutions to firms involved in trading the world’s financial markets.

First Choice Holidays (TUI)

First Choice Holidays plc is a leading international leisure travel company operating in four sectors; Mainstream, Specialist, Activity and Online Destination Services.

Grass Roots Group

The Grass Roots Group is a UK organisation with global reach, and specialises in developing the performance and skills of its clients’ staff, specifically through the provision of commercial, education, measurement and reward programmes which Grass Roots manages through its contact centre.

Heritage Health

Heritage Health provides private medical insurance and has a team of highly experienced and knowledgeable healthcare consultants who find the most appropriate and cost-effective plans for customers.

Individuals, groups and businesses come to Heritage Health for UK Private Medical plans, International Medical Insurance for expatriates and specially-designed schemes.

Insurance Dialogue Limited, a trading name of Insurance Dialogue Limited (IDL), is an independent intermediary specialising in insurance for people aged 50 and over.

Karndean International

Established in 1973, Karndean International has evolved into one of the world’s best-known and most respected flooring brands.

Kirklees Neighbourhood Housing

Rostrvm Solutions has drawn on its vast experience in contact management to address the challenges for the Housing sector posed by Universal Credit. It now offers contact technology which deals specifically with the increasing demands made on businesses like housing associations in areas such as collections and controlling costs.

London Borough of Wandsworth – Adult Social Services

When is a call centre not a call centre? Contact management is important to the service, but the Access team is not a call centre in the traditional sense. The objective isn’t to plough through high volumes of calls as quickly as possible – the aim is to conduct interactions sensitively and to measure the outcome of all contacts ensuring that the supporting services are delivered effectively.

London Borough of Wandsworth – Council tax & Benefits

When the Council implemented its plan to refresh its call centre infrastructure, the Council was not looking to implement one central call centre, but required call centre technology with the ability to set up virtual call centres. This enables the Council’s different business areas to administrate and set up their own call handling specific to their business needs whilst retaining the flexibility of a common technology platform.

Midland Heart

Midland Heart is a leading UK housing, care and support business, providing 33,000 high quality affordable homes to over 70,000 customers.

The organisation talked to Rostrvm Solutions about ways to tackle the impact of Universal Credit as it wanted to act early to mitigate the effects on customers.

Nottinghamshire County Council

Nottinghamshire County Council has has been successfully using rostrvm  in its customer service centre (CSC) since 2009. The number of services delivered to its customers has increased dramatically and the Council needed to extend call handling capabilities into other departments to maintain productivity and efficiency.

One-Sure Insurance

One-Sure Insurance Services is one of the UK’s fastest growing independently owned insurance intermediaries, with offices in Stoke-on-Trent, Staffordshire. Its contact centre currently has around 70 staff with 55 seats and there are plans for strong future growth.

Retail Direct Sales

A leading global beauty, fashion and home retailer has chosen rostrvm when replacing its dialler. Direct sales is the company’s core business and the dialler is key to its strategy.

Telefocus Limited

Telefocus, part of the Hertfordshire Ltd Group of companies, delivers call centre services to clients in sectors including consumer credit, financial services and the mail order market.