web call back

Aviva links web to rostrvm call centre

Back in August ServiceTick and Rostrvm Solutions announced an initiative to ensure close integration of their respective products to deliver high levels of functionality and value to their customers. This partnership is now bearing fruit! On 30th September ServiceTick presented a case study at the Professional Planning Forum event at Heathrow which shows how Aviva use rostrvm

2017-01-04T05:52:13+00:00

From web browser to call centre prospect

Today’s consumer expects excellent service every time they get in touch with a business. Rostrvm Solutions and ServiceTick Limited have combined technical forces to capture instant customer feedback from web interactions and translate information into call centre action.For example a prospective customer might visit your website to request a quotation but not complete the sale.

2017-01-04T05:52:13+00:00

Linking the web and the call centre

Today’s consumer has a wide choice of channels to learn about products and services with the internet becoming a dominant first-point-of-contact for information. But when the customer wants to learn more there is no substitute for person-to-person contact. For several years the rostrvm call centre application suite has incorporated facilities to link web contact such

2017-01-04T05:52:13+00:00

Mystery shopper research highlights failure to facilitate person-to-person contact via the web

A new financial service benchmark report shows the industry is missing out on online sales opportunities by failing to provide online visitors with easy access to human contact. The mystery shopper research, commissioned by Rostrvm Solutions, reveals that while 92% of financial services clearly display a telephone  number, just 14% provide a Call Me Back facility and a tiny 3%

2017-01-04T05:52:14+00:00