Blog

rostrvm Newsletter for June

Our latest newsletter has been published including details of Precision Dialling to deliver effective contact for inbound and outbound contact centres.

2017-01-04T05:52:02+00:00

The right technology to do more with less

Providing excellent customer service whilst keeping to budget, meeting targets and complying with regulations is a challenge for most contact centres, especially if the type of services required increase. This situation happens to many organisations and they find that, although their workload has evolved and grown over time, their existing IT infrastructure only offers them

2017-01-04T05:52:02+00:00

Local government case study

We’ve published an updated case study for Nottinghamshire  County Council’s expanded rostrvm deployment in the Customer Service Centre, the Council’s Business Support Centre and its internal ICT Service desks.

2017-01-04T05:52:02+00:00

ISO Quality Audit – the result

Following a recent audit we have again been awarded BS EN ISO 9001:2008 and the TickIT Guide Version 5.5 for the design, development, testing, installation, support and maintenance of software products, applications and professional services.

2017-01-04T05:52:03+00:00

Call centre MI anywhere – a quick roundup

We’ve been running ocassional  articles describing the wide range of devices you can use to access rostrvm Contact Centre management information, While we wait for Father Christmas to bring us some new toys to try we thought we would share quick roundup of the devices we’ve used

2017-01-04T05:52:03+00:00

Call centre MIS on your mobile phone

Continuing our series describing the wide range of devices you can use to access rostrvm Contact Centre management information we’ve checked out the latest version of Google Chrome on the iPhone. And as you would expect, just make an IP connection to the rostrvm server, enter your security details and your call centre management information is available

2017-01-04T05:52:04+00:00

Systems Test Analyst Wanted….

As the pace of change in the contact centre and back office increases and our software supports a broader range of technology platforms, media channels and business applications we are expanding our software and system test  team.

2017-01-04T05:52:05+00:00

The consumer strikes back!

Does the name Richard Herman ring any bells? He might be a customer of yours – or he might be on your list of potential customers. What you should know though is that he has won his argument against AAC, which sells referrals to management companies, for receiving nuisance cold calls.

2017-01-04T05:52:05+00:00

Looking forward to the National Best Practice Seminar

Rostrvm Solutions is sponsoring the Outbound Stream for the Professional Planning Forum's National Best Practice Seminar being held next week at Old Trafford Football Stadium, Manchester. This is a must attend event for planners and analysts who want to keep up to date. More information and booking details are available here.

2017-01-04T05:52:05+00:00

Rostrvm – News and Events

Our latest newsletter is now available including details of our outbound dialler case study with Equity Insurance Partnerships. If you would like to have rostrvm News delivered to your inbox as soon as it is published please do not hesitate to contact us.

2017-01-04T05:52:05+00:00

Call centre staff honoured at the North West awards

The winners of the 2012 North West Contact Centre Awards have been announced. Over 450 guests representing 37 companies attended the Hollywood-themed gala dinner, held at the Palace Hotel, Manchester on Friday 12th October – with table wine sponsored by Rostrvm Solutions!

2017-01-04T05:52:05+00:00

Customer is king at Call Centre Expo

This year’s Call Centre & Customer Management Expo at London Olympia focused on the delicate question ‘if the customer is king, how can the contact centre industry afford to foot the royal bill?’

2017-01-04T05:52:05+00:00

Taking the pain out of operations

Gary Thompson, Operations and Support Manager who joined software developer Rostrvm Solutions recently, says, “Successful contact centre solutions include the right price, efficiency, functionality, robustness, user-friendliness … and they’ve all got to integrate and work with other systems.  Not only that but, of course, every business requirement is different so the product has to be

2017-01-04T05:52:06+00:00

One-Sure Insurance Case Study

One-Sure Insurance Services is one of the UK’s fastest growing independently owned insurance intermediaries, with offices in Stoke-on-Trent, Staffordshire. Its contact centre currently has around 70 staff with 55 seats and there are plans for strong future growth.

2017-01-04T05:52:06+00:00

rostrvm News – July edition available

The latest edition of rostrvm News is available. In this issue we look at new rostrvm facilities that support optimisation of desktop processes. We also tell you more about our expanded team and provide a few dates for your diary.

2017-01-04T05:52:06+00:00

We’re looking for a software test engineer to join the team

As our business continues to grow, the pace of change in the contact   centre increases and our software supports a broader range of technology   platforms, media channels and business applications we are expanding our   software test team in our offices in Woking, Surrey. Find more job details here.

2017-01-04T05:52:06+00:00

National Best Practice Seminar – Outbound Stream Sponsor

Rostrvm Solutions is the Outbound Stream Sponsor for the Professional Planning Forum's National Best Practice Seminar being held on 8th November, 2012 at Old Trafford Football Stadium, Manchester. This is a must attend event for planners and analysts who want to keep up to date. More information and booking details are available here.

2017-01-04T05:52:06+00:00

rostrvm on TV?

Many call centres have replaced scrolling wallboards with PC-driven large screen displays  for delivering operational information. The rostrvm MIS presents information using web technology. So can MIS be presented using an Internet-TV removing the need for a PC to drive the display? The answer is YES.

2017-01-04T05:52:06+00:00

Latest edition of rostrvm News

The latest edition of rostrvm News is available now. This month's edition looks at combining the intelligence you gain from your inbound call centre to improve performance of your outbound, predictive dialler activities. You can also access our paper discussing this issue in detail from here.

2017-01-04T05:52:06+00:00

Putting intelligence into dialler campaigns

Complying with the latest regulatory guidelines whilst striving to achieve targets on outbound predictive dialler campaigns is often a tough challenge for contact centres – but there is an answer. Using intelligence from inbound communications can not only aid compliance but also achieve a significant increase in outbound contact success…

2013-01-11T09:46:10+00:00

London & South East Contact Centre Awards

We're sponsoring the London & South East Contact Centre Awards dinner. The event is being held on 25th May at the Park Plaza Riverbank London Hotel. These awards celebrate the success of contact centres across the region and aim to raise the profile of the sector as an attractive career path, as well as highlight worthy

2017-01-04T05:52:06+00:00

Rostrvm Solutions new premises

We have moved to new premises. We’re still in Dukes Court, Woking but our new home gives us a great working environment with very impressive meeting, training and demonstration facilities. Our postal address stays the same but our contact details have changed . . .

2017-01-04T05:52:06+00:00

Latest edition of rostrvm News

The latest editon of our newsletter is available to view on our main web site. If you would like to receive a copy as soon as each newsletter is published please contact us.

2017-01-04T05:52:06+00:00

On the move…..

After weeks and months of preparation Rostrvm Solutions is moving offices this weekend with service completely transferred to the new office on Monday 2nd April.

2017-01-04T05:52:07+00:00

Running a call centre in Dorset?

It probably won't affect most call centres but operations in the Bournemouth area need to keep an eye on the latest Ofcom consultation on dialling local calls. People living in Bournemouth, Poole and Christchurch will soon have to dial the 01202 area code to make a local call which means that you need to ensure

2017-01-04T05:52:07+00:00

Share the good news!

Rostrvm Solutions, leading provider of contact centre software applications, is sponsoring the London & South East Contact Centre Awards dinner, on 25 May.

2017-01-04T05:52:07+00:00

Update your contacts…

... we've been blogging about it for a while - and it may be a bit self indulgent - but we are on the move to new offices. The planned move date is April 2nd. But we've already updated our contact phone numbers and they are live. The new details are on the rostrvm web

2017-01-04T05:52:07+00:00

We’re growing and hiring…

Continued business growth generates a range of job opportunities with Rostrvm Solutions. We actively seek people with knowledge and in-depth experience of new business sales, operational consultancy and project management in the call centre and multimedia contact centre environment.

2013-01-11T09:40:39+00:00

Blending helps contact centres improve and save

Many organisations, particularly local authorities and others in the public sector, are under pressure to deliver services at a significantly reduced cost, due to spending cuts. Rostrvm Solutions, contact centre software developer, looks at ways to lessen the impact on the customer.

2017-01-04T05:52:07+00:00

We are on the move

Continued business growth means that Rostrvm Solutions will be moving office in the next couple of months. We've published new phone numbers which means that the change of location will be transparent to our customers. More information is available on the www.rostrvm.com web site http://rostrvm.com/contact_rostrvm.php

2012-02-06T10:16:38+00:00

Turning austerity into prosperity.

As contact centres move forward the agenda will be about turning ‘austerity’ into prosperity. Our latest newsletter looks at how blending activities in the contact centre and home working for call centre agents leads to improved operational efficiency. You can view the newsletter online. If you want to receive your copy as soon as it

2017-01-04T05:52:07+00:00

Get the mix and get it right

Successful contact centres are those that have the technology and people to be able to adapt rapidly to changing demands – and that doesn’t have to mean constantly spending more – says Rostrvm Solutions, contact centre software developer.

2017-01-04T05:52:07+00:00

Blending social media in the call centre

Embracing social media can enhance business. Gaining experience could be the difference between being competitive in 2012 or perhaps losing the race. There are some do’s and don’ts to consider before launching in and here are our top 10…

2017-01-04T05:52:07+00:00

2012 – time to ring the changes

As contact centres contemplate the tough economic marketplace of 2012, the agenda will be about how to work with ‘austerity’ and turn it into prosperity. Successful companies will be those who maximise their existing resources and plan carefully to ensure they are well positioned for the future. Rostrvm Solutions, contact centre software developer, believes it’s

2017-01-04T05:52:07+00:00

Making the right improvements in the contact centre.

Our latest newsletter looks at making the right improvements in the contact centre. It doesn’t matter how many ways a contact centre communicates with a customer – telephone, email, social networking sites, SMS, blog ... the crucial point is that the medium and the messages should be helping to build better relationships with customers. You

2017-01-04T05:52:07+00:00

Rostrvm Solutions at PPF Best Practice Seminar

Rostrvm Solutions, which designs, develops and supports the rostrvm suite of applications that make contact centres and back office operations work effectively, is an exhibitor at the Professional Planning Forum’s (PPF) Best Practice Seminar on 3rd November.

2017-01-04T05:52:07+00:00

Knowledge is power and happy customers – Rostrvm partners KPS

To retain customers and be competitive, contact centres need to overcome obstacles to providing excellent standards of customer service. This has to be high on the agenda for any business, particularly now, as unhappy customers have so many channels on which to air their complaints about a company – and competitors to turn to.

2017-01-04T05:52:07+00:00

Planning guide for predictive dialler

The latest edition of Rostrvm Solutions’ planning guide for outbound call centre campaigns has been published. This third edition has been updated following the issue of revised guidelines on the use of automated dialling from Ofcom and subsequent regulatory activity.

2017-01-04T05:52:07+00:00

Congratulations to CallNorthWest

Congratulations to all the winners at the CallNorthWest awards dinner. The event –  supported by Rostrvm Solutions – was  an enjoyable evening and a great success.

2017-01-04T05:52:08+00:00

Celebrating 25 years of rostrvm

The latest edition of rostrvm News celebrates our 25 years of innovation and support  in the call centre and  contact centre industry. You can view the newsletter online. If you want to receive your copy as soon as it is published then please contact us.

2017-01-04T05:52:08+00:00

See us at the Midlands Contact Centre Forum

Rostrvm Solutions, which develops and supports software applications for the contact centre and back office process management and reporting, sponsors the Midlands Contact Centre Forum (MCCF) and is speaking at its Regional Forum on Tuesday 18th October hosted by Autonet Insurance Group.

2017-01-04T05:52:08+00:00

How many people do I need?

A new calculator has been added to the suite of free planning tools for call centres and ‘back office’ tasks available to registered users on the rostrvm web site. 

2017-01-04T05:52:08+00:00

Supporting contact centre excellence

Trying to achieve excellence for your customers has never been more important than now, with increased competition and tough economic conditions. With this in mind, Rostrvm Solutions is sponsoring the 6th Annual North West Contact Centre Awards, which rewards such excellence.

2017-01-04T05:52:08+00:00

rostrvm user group

The rostrvm user group meeting took place on September 22nd on the River Thames aboard the Silver Barracuda. Presenters included the Professional Planning Forum,  Call Centre service providers Telefocus and Rostrvm Solutions. Copies of the presentations are available to logged in users at the rostrvm web site.

2017-01-04T05:52:08+00:00

Blended contact centre case study available

Brookson, a leading provider of accountancy, tax advice and support services to freelance contractors and self-employed professionals, is utilising advanced contact centre technology to communicate with potential customers.

2017-01-04T05:52:08+00:00

News from Ofcom about predictive dialler and Answer Machine Detect

Ofcom has recently posted updated information on regulation and predictive diallers. More details are available at the Ofcom web site. As expected in the latest Notification under Section 128 of the Communications Act 2003 the regulator is expressing concern about both abandoned call rates and the use of Answer Machine Detect. You  can learn more about

2017-01-04T05:52:08+00:00

Kevin Hine joins Rostrvm Solutions

Kevin Hine has joined Rostrvm Solutions as a Software Engineer. In light of his extensive call centre experience we asked him why he chose to work with Rostrvm and what customers can expect.

2017-01-04T05:52:09+00:00

Telesales and Marketing Executive wanted

We’ve got a great opportunity to join our team as a Sales & Marketing Executive based at our Woking office. This is not just another telesales job. Sure, you’ll be on the phone supporting our sales people in prospecting and account profiling activity but you’ll also play a central role in the creation, delivery and

2017-01-04T05:52:09+00:00

Careers @ Rostrvm Solutions

Continued business growth generates a range of job opportunities with Rostrvm Solutions. We actively seek people with knowledge and in-depth experience of new business sales, operational consultancy and project management in the call centre and multimedia contact centre environment. Have a good look around our web site and find out what we’re about. If you

2017-01-04T05:52:09+00:00

July newsletter available now

The latest edition of our customer newsletter has been published.  This month’s edition presents our latest case study and provides tips on getting the most out of industry events. If you didn’t receive a copy then it is available on line. If you would like to ensure that you receive future copies as soon as they

2017-01-04T05:52:09+00:00

Putting task management back on the agenda

Is your organisation meeting customer expectations? Are there disparate technologies and processes in your organisation making it difficult to consistently measure tasks life cycles’? Is the lack of management information limiting opportunities to enhance performance?

2013-01-11T12:55:24+00:00

Discover rostrvm this summer

Now that the warmer weather’s finally here, many of us are thinking towards our summer holidays, whether that’s walking in Wales or camping in Cornwall.

2017-01-04T05:52:09+00:00