Call centre case studies
Rostrvm Solutions' customers cover a diverse range of industries and
applications. From this page you have access to a number of call centre case studies from a range of our customers.
is a specialist outsource services provider for the financial services
sector. ART provides a number of call-centre-based services using Rostrvm Solutions' pay-for-use, SIP-based call centre software.
one of the country's largest independently owned insurance brokers,
implemented a
rostrvm outbound
dialler and within six weeks the productive time has increased
10-fold.
is one of the largest energy companies in the UK,
generating around seven per cent of the UK's electricity, and
employing nearly 13,000 people. Over a quarter of the UK population
depends on EDF Energy for their electricity.
EDF Energy's
involvement with Rostrvm Solutions goes back to the 1990s when
rostrvm was first implemented at Seeboard energy (which has since
merged with EDF Energy). Enjoying a working relationship for over 12
years, EDF Energy is one of many long-standing
rostrvm customers.
The
rostrvm product suite is used in three different divisions at
EDF Energy.
Ever Ready Mortar delivers a unique service supplying ready to use
mortar to the building trade. It has expanded rapidly with
corporate headquarters in Sunderland and depots in Tyne & Wear,
Manchester and Sheffield, and one more soon to open in Birmingham.
The
rostrvm blended call centre solution supports
its outbound sales and inbound customer service operation, enabling
the company to meet its ambitious growth plans.
is a leading global supplier of trading systems, market data and
connectivity solutions to firms involved in trading the world’s
financial markets.
is a leading international leisure travel
company operating in four sectors: Mainstream, Specialist, Activity
and Online destination Services. First Choice Holidays takes over
2.5 million customer on holiday each year to almost 80 destinations.
It has a retail network of 264 high street stores, 38 out-of-town
hypermarkets, two call centres and online distribution.
is a UK organisation with global reach, and
specialises in developing the performance and skill of its clients'
staff, specifically through the provision of commercial, education,
measurement and reward programmes which Grass Roots manages through
its contact centre. It has 250 employees based in the UK HQ in Tring,
Hertfordshire.
Insure4Retirement.co.uk, a trading name of Insurance Dialogue
Limited (IDL), is an independent intermediary specialising in
insurance for people aged 50 and over.
To support continued business expansion IDL has deployed SIP based
VoIP call centre systems from Rostrvm Solutions.
was established in 1973, Karndean
International has evolved into one of the world’s best-known and
most respected flooring brands.
is the
largest of the inner London boroughs. The Council has deployed
rostrvm call centre software to meet its virtual call centre
requirements. The
rostrvm system 'overlays' the existing
Ericsson PBX infrastructure to preserve existing investments and
provides a common technology infrastructure.
has a reputation for
efficiently delivering high quality public services and is rated as
a four star Council by the Audit Commission, the Government agency
responsible for assessing local government performance. The
award winning Customer Service Centre forms part of the Council’s Access &
Communications programme and aims to provide a single point of
telephone access to more than 360 council services.