Karndean International
Established in 1973, Karndean International has evolved into one of the world’s best-known and most respected flooring brands.
Thanks to the introduction of a rostrvm call centre solution, the company has managed a significantly higher volume of calls and maintained its high customer service standards without increasing staffing levels.
“We knew we were growing out of our existing telephone
system due to the increased volume of calls generated by business
growth. While we did not have a formal call centre as such, we felt
that some kind of call centre capability would allow us to run our
Sales, Finance, and Technical Services departments more
efficiently."
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