Karndean International
Established in 1973, Karndean International has evolved into one of the world’s best-known and most respected flooring brands.
Thanks to the introduction of a rostrvm call centre solution built around inbound contact management facilities, the company has- Managed a significantly higher volume of calls.
- Maintained its high customer service standards.
- Avoided an increase in staffing levels.
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“We knew we were growing out of our existing telephone system due to the increased volume of calls generated by business growth. While we did not have a formal call centre as such, we felt that some kind of call centre capability would allow us to run our Sales, Finance, and Technical Services departments more efficiently."