Rostrvm Solutions

Inbound contact

• Automatic call distribution (ACD)
• Intelligent contact routing
• Interactive voice response (IVR)
• Reduce abandoned calls
• Web callback

Outbound contact

• Predictive dialler
• Outbound SMS & Email

Desktop optimisation

• Call centre scripting
• Back office optimisation

Managing performance

• Management Information
• Call Recording
• Blending

Insurance Dialogue Limited

Insure4Retirement.co.uk, a trading name of Insurance Dialogue Limited (IDL), is an independent intermediary specialising in insurance for people aged 50 and over.

To support continued business expansion IDL has deployed SIP based VoIP call centre systems.

• rostrvm OutBound predictive dialler and campaign management system to optimise customer contact performance.
• rostrvm CallGuide Contact Point Management to ensure that the agents have the right information at the right time to complete customer transactions.
• rostrvm CallDirectorACD inbound contact management and contact blending to ensure that existing and new customers receive exceptional service.

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