Fidessa group
Fidessa group plc is a leading global supplier of trading systems, market data and connectivity solutions to firms involved in trading the world’s financial markets.
To ensure the smooth running of a multiple-location service desk, where technical support and assistance is given to customers with queries on Fidessa’s product range it utilises:
rostrvm CallDirectorACD inbound contact management in a virtual call centre
rostrvm CallGuide Contact Point Management
rostrvm SuperVisor real-time & historical management information
"We called on a number of technology suppliers to see
what they could offer and chose Rostrvm because they could provide
everything we needed at a very competitive and cost-effective price.
Together with Rostrvm we are expanding our vision of what the
service desk can offer; they have been very supportive and
proactive. "
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