Fidessa
Fidessa group plc is a leading global supplier of trading systems, market data and connectivity solutions to firms involved in trading the world’s financial markets.
To ensure the smooth running of a multiple-location service desk, where technical support and assistance is given to customers with queries on Fidessa’s product range it utilises:
- rostrvm CallDirectorACD inbound contact management in a virtual call centre.
- rostrvm CallGuide Contact Point Management.
- rostrvm SuperVisor real-time & historical management information.
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“We called on a number of technology suppliers to see what they could offer and chose Rostrvm because they could provide everything we needed at a very competitive and cost-effective price. Together with Rostrvm we are expanding our vision of what the service desk can offer; they have been very supportive and proactive."