Ever Ready Mortar
Ever Ready Mortar delivers a unique service supplying ready to use mortar to the building trade. It has expanded rapidly with corporate headquarters in Sunderland and depots in Tyne & Wear, Manchester and Sheffield, and one more soon to open in Birmingham.
The rostrvm blended call centre solution supports its outbound sales and inbound customer service operation, enabling the company to meet its ambitious growth plans.
The challenge was to create a call centre from scratch that would provide an effective outbound sales operation as well as deliver the personalised customer service that would ensure customers come back for more.
The rostrvm system allows for multiple campaigns to run alongside each other, and is sophisticated enough to prioritise campaigns and schedule call backs
The rostrvm technology has also allowed Ever Ready Mortar to create innovative features for its inbound customer service operation
"Rostrvm took the time to understand our business plan
and were prepared to deliver us a customised solution, tailored to
our precise requirements."
An extended version of this case study is available by clicking here.
(PDF format - requires Acrobat Reader or similar software - opens in a new window)