Discover Leisure PLC
Discover is a premier outdoor leisure retailer specialising in the caravan and motorhome market. It also stocks a large selection of tents and camping accessories, as well as leisure clothing.
It now benefits from:
- rostrvm OutBound a platform independent predictive dialler, which supports structured, automated outbound contact
- rostrvm CallDirectorACD inbound contact management
- rostrvm CallGuide on the desktop with full scripting tools and process management functions to support agents through different types of calls
rostrvm was deployed very quickly in a Voice Over Internet Protocol (VoIP) environment and Rostrvm was easily integrated with existing systems to improve levels of customer service throughout the company. Using a Virtual Private Network (VPN) on their laptops to connect to the Rostrvm dialler has enabled Discover to take full advantage of the benefits of homeworking, with some employees working from home. This ensures Discover can provide an uninterrupted service at all times.
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“Head Office can either take the call or divert it back out to the relevant person, including our homeworkers, which has improved our customer response times and the quality of our customer service.”