Canterbury City Council
Home-working is proving to be a cost-effective choice for some contact centres, which benefit from the flexibility that it gives them and their agents.
Canterbury City Council is using this to great effect since installing a VoIP-enabled system with Rostrvm Solutions and has improved its overall productivity.
Software used includes:
- rostrvm CallDirectorACD inbound contact management
- rostrvm CallGuide on the desktop with process management functions
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“Canterbury City Council can quickly scale up the operation with the existing workforce during peak periods, without the need to provide additional accommodation and equipment at the office-based location.”