Cambridge University Press
Cambridge University Press is the publishing business of the University of Cambridge and, as well as being a leading British publisher, it is the oldest printer and publisher in the world and one of the largest academic publishers globally.
Cambridge University Press has built its reputation on providing high-quality customer service and it has over 45 Customer Service agents using rostrvm to take calls from all over the world about sales and services relating to publications.
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“The result has been that every call is answered promptly - we don’t have any lost calls and customers never have to queue to speak to us."