Rostrvm Solutions

Inbound contact

• Automatic call distribution (ACD)
• Intelligent contact routing
• Interactive voice response (IVR)
• Reduce abandoned calls
• Web callback

Outbound contact

• Predictive dialler
• Outbound SMS & Email

Desktop optimisation

• Call centre scripting
• Back office optimisation

Managing performance

• Management Information
• Call Recording
• Blending

Aviva UK General Insurance

Aviva is the world's fifth-largest insurance group and the biggest insurance services provider in the UK.

The outbound operation of Aviva UK General Insurance (UKGI) employs nearly 170 people and operates more than 130 workstations across two Centres of Excellence, based in Glasgow, Scotland.

Aviva UKGI is well accomplished in acquiring and retaining its customers. In building a market-leading outbound operation, Aviva UKGI has partnered with Rostrvm Solutions to provide the technical expertise and innovation required

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