Autonet insurance
Autonet Insurance Group, one of the country's largest independently owned insurance brokers, implemented a rostrvm outbound dialler and within six weeks the productive time has increased 10-fold.
Previously six agents could dial 500 customers a day; now one person can handle more than 2500 in the same time frame
The conversion rate for call back business can be about 25%, compared to quotes completed on the internet at 1%
In just three months Autonet's outbound telesales team has increased the volume of call activity by 495%
"rostrvm has given us the opportunity to talk to more
people and therefore convert a higher ratio of insurance quotes. "
An extended version of this case study is available by clicking here.
(PDF format - requires Acrobat Reader or similar software - opens in a new window)