Rostrvm Solutions

Inbound contact

• Automatic call distribution (ACD)
• Intelligent contact routing
• Interactive voice response (IVR)
• Reduce abandoned calls
• Web callback

Outbound contact

• Predictive dialler
• Outbound SMS & Email

Desktop optimisation

• Call centre scripting
• Back office optimisation

Managing performance

• Management Information
• Call Recording
• Blending

Asia Risk Technologies

Asia Risk Technologies (ART) is a specialist outsource services provider for the financial services sector with operations in Singapore, Hong Kong and Japan. As one component of a comprehensive Business Process Outsourcing (BPO) offering ART provides a number of call-centre-based services using Rostrvm Solutions' pay-for-use, SIP-based call centre software.

ART targeted Japan to develop the call centre offering and expand the business with value add services to customers including

• Direct marketing / telemarketing sales support.
• Campaign management.
• Full cycle policy administration.
• First loss response.
• Claims processing.
• Data collection / segmentation.

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