London Borough of Wandsworth
The London Borough of Wandsworth is the largest of the inner London boroughs. The Council has deployed rostrvm call centre software to meet its virtual call centre requirements.
The rostrvm system 'overlays' the existing Ericsson PBX infrastructure to preserve existing investments and provides a common technology infrastructure..
The rostrvm product suite is used in a range of contact centre operations across the Council's premises in Wandsworth: (click to view individual case studies below)
Council Tax & Benefits
Adult Social Services
"My experience of rostrvm is that the product is
flexible and adapts to the needs of the individual very easily "