Nottinghamshire County Council
Nottinghamshire County Council has a reputation for efficiently delivering high quality public services and is rated as a four star Council by the Audit Commission, the Government agency responsible for assessing local government performance. The award winning Customer Service Centre forms part of the Council’s Access & Communications programme and aims to provide a single point of telephone access to more than 360 council services.
The Council has deployed rostrvm call centre software to meet its call routing requirements and to deliver CTI facilities in cooperation with the CRM system.
The rostrvm system ‘overlays’ the Council’s Ericsson PBX infrastructure to enhance existing investments and to provide a common technology infrastructure
"The Customer Service Centre isn’t just about handling
large volumes of calls efficiently; it’s about taking ownership and
dealing with customers’ problems effectively "
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