Nottinghamshire County Council
Nottinghamshire County Council has a reputation for efficiently delivering high quality public services and is rated as a four star Council by the Audit Commission, the Government agency responsible for assessing local government performance.
The award winning Customer Service Centre forms part of the Council’s Access & Communications programme and aims to provide a single point of telephone access to more than 360 council services.
The Council has deployed rostrvm call centre software
- to meet its call routing requirements.
- to deliver CTI screen-pop facilities in cooperation with the CRM system .
The rostrvm system ‘overlays’ the Council’s Ericsson PBX infrastructure to enhance existing investments and to provide a common technology infrastructure
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“The Customer Service Centre isn’t just about handling large volumes of calls efficiently; it’s about taking ownership and dealing with customers’ problems effectively.”