EDF Energy
EDF Energy is one of the largest energy companies in the UK, generating around seven per cent of the UK's electricity, and employing nearly 13,000 people. Over a quarter of the UK population depends on EDF Energy for their electricity.
EDF Energy's involvement with Rostrvm Solutions goes back to the 1990s when rostrvm was first implemented at Seeboard energy (which has since merged with EDF Energy). Enjoying a working relationship for over 12 years, EDF Energy is one of many long-standing rostrvm customers.
The rostrvm product suite is used in three different contact centre operations at EDF Energy: (click to view individual case studies below)
New Customer Relationships
Debt Management
Telesales
"We particularly appreciate rostrvm's open and
independent advice - we can approach rostrvm with a new idea or call
centre operational problem to solve confident that we will get
professional advice. Often rostrvm will be able to help us directly,
but equally they are happy to recommend and work alongside other
technology and service providers . "
An extended version of this case study is available by clicking here.
(PDF format - requires Acrobat Reader or similar software - opens in a new window)