Case studies - Application
Rostrvm Solutions' customers cover a diverse range of industries and applications. This page provides access to case studies grouped by primary application type
- Inbound contact.
- Outbound contact.
- Blended call centre.
However it should be noted that rostrvm is flexible and modular and so it is rare that our customers' contact centres are purely inbound or outbound; most rostrvm customer operations combine multiple functions.
From this page you have access to a number of call centre case studies ordered by primary application type.
Inbound
Cambridge University Press
has built its reputation on providing high-quality customer service. Customer Service agents use rostrvm to take calls from all over the world about sales and services relating to publications
Canterbury City Council
Home-working is proving to be a cost-effective choice for some contact centres, which benefit from the flexibility that it gives them and their agents.
Canterbury City Council is using this to great effect since installing a VoIP-enabled system with Rostrvm Solutions and has improved its overall productivity.
Fidessa group plc
is a leading global supplier of trading systems, market data and connectivity solutions to firms involved in trading the world’s financial markets. The rostrvm virtual contact centre technology ensures the smooth running of Fidessa's multiple-location service desk
The Grass Roots Group
is a UK organisation with global reach, and specialises in developing the performance and skill of its clients' staff. With up to 100 different campaigns delivering reward programmes to blue-chip clients, rostrvm enables a Service Level Agreement to be measured for each client and campaign.
The London Borough of Wandsworth - Adult Social Services
is the largest of the inner London boroughs. But when is a call centre not a call centre? Contact management is important to the service, but the adult social services Access team is not a call centre in the traditional sense.
The London Borough of Wandsworth - Council & Tax Benefits
The Council Tax & Benefits operation is the largest Call Centre in the Council with 24 officers handling around 1,000 calls on a typical day. The service faces an unusual, but not unique, position; the caller is typically seeking to discuss an important issue and the Council is the only body that can resolve the issue.
Karndean International
was established in 1973, Karndean International has evolved into one of the world’s best-known and most respected flooring brands. Using rostrvm the company has managed a higher volume of calls and maintained its high customer service standards without increasing staffing levels.
Nottinghamshire County Council
operates an award winning Customer Service Centre which forms part of the Council’s Access & Communications programme. The Customer Service Centre provides a single point of telephone access to more than 360 council services.
Outbound
Affinion International
helps its clients to build revenue and loyalty from their customer base. Affinion provides marketing solutions for some of the world's largest financial institutions, insurance companies, utility suppliers and others, from direct mail and telephone marketing, to the internet and every channel in between.
Asia Risk Technologies (ART)
is a specialist outsource services provider for the financial services sector. ART provides a number of call-centre-based services using Rostrvm Solutions' pay-for-use, SIP-based call centre software.
Autonet Insurance Group
one of the country's largest independently owned insurance brokers, implemented a rostrvm outbound dialler and productivity has increased 10-fold.
Aviva UK General Insurance
Aviva is the world's fifth-largest insurance group and the biggest insurance services provider in the UK.
The outbound operation of Aviva UK General Insurance (UKGI) employs nearly 170 people and operates more than 130 workstations across two Centres of Excellence, based in Glasgow, Scotland.
Cable&Wireless Worldwide
Cable&Wireless (C&W) is one of the world's leading international communications companies, specialising in providing critical communication network and services in the UK and globally.
C&W has a long-standing relationship with Aviva and provides a managed telecommunications service to its insurance division. As part of this, Aviva UK General Insurance is using a rostrvm OutBound dialler as ‘software as a service’, hosted by C&W.
EDF Energy
is one of the largest energy companies in the UK, generating around seven per cent of the UK's electricity, and employing nearly 13,000 people. Over a quarter of the UK population depends on EDF Energy for their electricity. The rostrvm product suite is used in three different divisions at EDF Energy.
EDF Energy - Customer management project
is one of several projects where EDF Energy has adopted rostrvm technology to create innovative business applications and optimise performance.
EDF Energy - Telesales
rostrvm has contributed to EDF Energy's telesales function winning major awards for sales performance and customer service.
First Choice Holidays plc
is a leading international leisure travel company operating in four sectors: Mainstream, Specialist, Activity and Online destination Services. The rostrvm predictive dialler is used to contact customers and add 'toppings' with the ultimate aim to maximise revenue.
Blended
Brookson
Brookson, a leading provider of accountancy, tax advice and support services to freelance contractors and self-employed professionals, is utilising advanced contact centre technology to communicate with potential customers.
Discover Leisure
Discover is a premier outdoor leisure retailer specialising in the caravan and motorhome market. It also stocks a large selection of tents and camping accessories, as well as leisure clothing.
Discover had already invested in VoIP technology to save money on telephone calls. Adding the rostrvm Outbound dialler and rostrvm CallDirectorACD inbound contact management system allowed the company to enhance its service offering to customers by improving the way that its calls are dealt with and managed
Ever Ready Mortar
Ever Ready Mortar delivers a unique service supplying ready to use mortar to the building trade. The rostrvm blended call centre solution supports its outbound sales and inbound customer service operation.
Insurance Dialogue Limited
Insure4Retirement.co.uk, a trading name of Insurance Dialogue Limited (IDL), is an independent intermediary specialising in insurance for people aged 50 and over. To support continued business expansion IDL has deployed SIP based VoIP call centre systems from Rostrvm Solutions.
Telefocus Limited
Telefocus, part of the Hertfordshire Ltd Group of companies, delivers call centre services to clients in sectors including consumer credit, financial services and the mail order market.
Telefocus reviewed its contact management technology in the context of continued business growth and recognising the need for technology that is cost-effective and flexible enough to support organic development and delivering new client services.
“We would recommend rostrvm to another call centre and we have other companies come to our site to see it in action - it’s a great piece of kit which suits our needs”
EDF Energy