Home-working is proving to be a cost-effective choice for some contact centres, which benefit from the flexibility that it gives them and their agents.

Canterbury City Council is using this to great effect since installing a VoIP-enabled system with Rostrvm Solutions and has improved its overall productivity.

Software used includes:

  • rostrvm CallDirectorACD inbound contact management
  • rostrvm CallGuide on the desktop with process management functions

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