Call centre scripting
rostrvm CallGuide is the tightly integrated call centre scripting component of the rostrvm product suite.
But it is much more than simply presenting scripts to your call centre team. CallGuide supports your call handling process through scripts, prompts and desktop application integration.
Unlike standalone scripting systems the integral linkage with the rostrvm inbound & outbound call routing and rostrvm management information system means that the single CallGuide interface can
Provide context sensitive scripts based upon telephony and business information
Personalise scripts for teams and individual agents to support champion-challenger processes
Dynamically route the call process through user selection and external data
Generate business-outcome management information to complement call handling management information
Deliver information using standard web controls
Directly control telephone activity with inbuilt AdVisor functionality
Link to and modify external IT systems
Integrate with multiple desktop applicationsand... and... and....the list is almost endless.
CallGuide transforms call centres. That's a BIG claim. We have tried to illustrate CallGuide's power with words - but frankly you won't fully appreciate this functionality until you have seen it.
You really do need to visit us to see this in action or contact us so that we can show you more.