Rostrvm Solutions

Inbound contact

• Automatic call distribution (ACD)
• Intelligent contact routing
• Interactive voice response (IVR)
• Reduce abandoned calls
• Web callback

Outbound contact

• Predictive dialler
• Outbound SMS & Email

Desktop optimisation

• Call centre scripting
• Back office optimisation

Managing performance

• Management Information
• Call Recording
• Blending

CallGuide - Call Centre Scripting

rostrvm CallGuide is the  tightly integrated call centre scripting component of the rostrvm product suite.

But CallGuide is much more than simply presenting scripts to your call centre team.  CallGuide supports your call handling process through scripts, prompts and desktop application integration.

Unlike standalone scripting systems the integral linkage with the rostrvm inbound & outbound call routing and rostrvm management information system means that the single CallGuide interface can

• Provide context sensitive scripts based upon telephony data, contact details such as email address and business information.
• Personalise scripts for teams and individual agents to support champion-challenger processes.
• Dynamically route the transaction process through user responses, real-time activity and external data.
• Generate business-outcome management information to complement operational performance statistics.
• Integrate with multiple desktop applications.

CallGuide transforms call centres. That's a BIG claim.

We have tried to illustrate CallGuide's power with words - but frankly you won't fully appreciate this functionality until you have seen it. You really do need to visit us to see this in action or contact us so that we can show you more.