ACD - Automatic call distribution
rostrvm CallDirector ACD is a multimedia Automatic Call Distribution (ACD) application. It provides platform independent call queuing, routing and reporting functionality for telephone calls, fax, email and web contact.
An Intelligent call queuing capability that utilises business information to deliver personalised call treatment and to support effective routing decisions.
A powerful business rules and skills-based call routing engine that ensures contacts are delivered to the most appropriate resource.
Comprehensive real-time and historical management and reporting tools that make performance and results visible across the enterprise.CallDirector ACD combines with rostrvm AutoAgent, rostrvm InterAct and rostrvm CallDirector to address the integrated needs of the sophisticated inbound call centre
CallDirector ACD's platform-independent design complements and harmonises traditional TDM PBXs and ACDs as well as the latest Voice over IP (VoIP) infrastructures.