Rostrvm Solutions

Inbound contact

• Automatic call distribution (ACD)
• Intelligent contact routing
• Interactive voice response (IVR)
• Reduce abandoned calls
• Web callback

Outbound contact

• Predictive dialler
• Outbound SMS & Email

Desktop optimisation

• Call centre scripting
• Back office optimisation

Managing performance

• Management Information
• Call Recording
• Blending

CallDirector ACD - Automatic Call Distribution

rostrvm CallDirector ACD is a multimedia Automatic Call Distribution (ACD) application. It provides platform independent call queuing, routing and reporting functionality for telephone calls, fax, email and web contact.

• An Intelligent call queuing capability that utilises business information to deliver personalised call treatment and to support effective routing decisions.
• A powerful business rules and skills-based call routing engine that ensures contacts are delivered to the most appropriate resource.
• Comprehensive real-time and historical management and reporting tools that make performance and results visible across the enterprise.

CallDirector ACD's platform-independent design complements and harmonises traditional TDM PBXs and ACDs as well as the latest Voice over IP (VoIP) infrastructures.