London
Borough of WandsworthIntelligent call Routing
rostrvm CallDirector is a contact routing engine that understands caller desires and makes intelligent call routing decisions based on business information. CallDirector improves the call routing performance of your call centre and enhances the capability of your existing systems.
Improves call routing performance by relating call information such as called number (DNIS), calling number (CLI), email address, date, time etc. to direct contacts to the most appropriate resource using your business rules.
Integrates with your existing automation devices such as IVRs, Natural Language Recognition Systems, Email Handlers and Web Sites to identify callers and understand their desires.
Uses individual caller information and business data to support sophisticated call routing rules and deliver personalised services.
CallDirector combines with rostrvm AutoAgent, rostrvm InterAct and rostrvm CallDirector ACD to address the integrated needs of the sophisticated inbound call centre.