Rostrvm Solutions

Inbound contact

• Automatic call distribution (ACD)
• Intelligent contact routing
• Interactive voice response (IVR)
• Reduce abandoned calls
• Web callback

Outbound contact

• Predictive dialler
• Outbound SMS & Email

Desktop optimisation

• Call centre scripting
• Back office optimisation

Managing performance

• Management Information
• Call Recording
• Blending

CallDirector - Intelligent contact routing

rostrvm CallDirector is a contact routing engine that understands caller desires and makes intelligent call routing decisions based on business information. CallDirector improves the call routing performance of your call centre and enhances the capability of your existing systems.

• Improves contact routing performance by relating information such as called number (DNIS), calling number (CLI), email address, email subject, date & time etc. to direct contacts to the most appropriate resource using your business rules
• Integrates with your existing automation devices such as IVRs, Natural Language Recognition Systems, Email Handlers and Web Sites to identify callers and understand their desires
• Uses individual caller information and business data to support sophisticated call routing rules and deliver personalised services.