Activa integrates call monitoring with rostrvm predictive dialler in record time
Edenbridge and Woking (UK), October 2006 - Activa Solutions, a voice, data, quality and performance management solutions specialist, has integrated its call recording system with Rostrvm Solutions' automated dialler. The links between the two systems provide unprecedented options in marking recordings with data that consequently delivers fast, flexible recording retrieval.
Activa's professional consultancy services combined with the open rostrvm Interface APIs meant that the integration was completed and live in record time - just a few days.
"Our client's demands were quite challenging" said Paul Manyweathers, Activa's Managing Director. "In addition to the usual requirement to track recordings using time, date and telephony information we needed to record data from the dialler such as the campaign name and customer account details."
"The Rostrvm team provided us with excellent software and support." continued Manyweathers, "We achieved the basic requirement within a couple of days and then went on to further enhance the combined solution to track the business outcome of calls".
Lindsay Brown, Rostrvm Solutions' technical director commented "It is testament to both rostrvm's open Application Programming Interfaces and Activa's software skills that this comprehensive integration was completed so quickly to the benefit of our mutual customers."
The combined system provides CTI-supported call recording for inbound, outbound and blended call centres. Initial deployment of the combined system is with the rostrvm OutBound predictive, progressive and preview dialler.
About Activa Solutions
Activa Solutions specialises in the provision of quality management and performance improvement solutions to the contact centres, financial institutions, public safety operations and government organisations. Activa's consolidated suite of tools enables contact centres to manage, monitor, assess, analyse and improve the quality of their customer interactions for maximising customer and employee satisfaction and retention.
Activa's independent consultative approach aims at providing customers with the best communication infrastructure solution to meet their needs and deliver tangible return on investment (ROI). Activa's product portfolio includes recording of voice and data interactions, quality monitoring, live agent coaching and support, e-learning, automated customer surveys and complete telephone infrastructures for both traditional and IP environments.
Since 1978, Activa Solutions has supported over 1,000 customers in the UK and Ireland. Activa is a premium partner of leading technology providers such as Avaya, Cable & Wireless, CyberTech, MITEL, NEC, Nortel, Panasonic, Robotel, Siemens.
For further information on Activa Solutions visit www.activa.co.uk