Call Recording
You are answering calls efficiently, but how do you know you are providing an effective service?
Call recording is a valuable tool to support the call centre monitoring process. rostrvm AuditLog is our server-based voice recording system delivering quality monitoring functions to complement inbound and outbound call handling.
Fully integrated with the rostrvm Management Information database
Powerful user-configurable call retrieval search engine to retrieve calls in the way that your business needs
Automated archiving to off-line storage media to protect your recordings
Recordings are retrieved in PC format for playing with standard desktop software and for easy onward transmission - for example via emailrostrvm AuditLog is an integral element of the rostrvm contact centre architecture operating with our inbound call handling such as ACD queuing and routing and outbound contact management facilities such as the rostrvm outbound predictive dialler.