Useful links
This page provides a collection of links to useful contact management references.
Information Commissioner's Office
The ICO has provided guidance for marketers on the Privacy and Electronic Communications. Much of this guidance applies to call centre operations.
Ofcom predictive dialler guidelines
Since 2006 Ofcom has provided guidelines on the appropriate use of automated dialling technology including predictive dialler systems.
In October 2010 Ofcom issued new guidance surrounding the use of Answer Machine Detect technology with a predictive dialler.
Voice recording guidance
Our friends at Red Box Recorders provide advice on Voice Recording and the law.
“We particularly appreciate rostrvm's open and independent advice - we can approach rostrvm with a new idea or call centre operational problem to solve confident that we will get professional advice. Often rostrvm will be able to help us directly, but equally they are happy to recommend and work alongside other technology and service providers.”
EDF Energy
Real world case studies
Read case-studies that cover a diverse range of industries and applications