Rostrvm Solutions extends integration with SpliceCom maximiser
Chorleywood and Woking (UK), May 2006 - Rostrvm Solutions Limited has released enhancements to its rostrvm call centre application suite extending integration with SpliceCom's maximiser business telephone system.
The latest rostrvm developments take advantage of maximiser's VXML scripting, HTTP interfaces and Text-to-Speech facilities to deliver call centre functions such as
- playing welcome messages
- delivering intelligent in-queue announcements
- collecting DTMF digits
- executing text-to-speech scripts
Robin Hayman, SpliceCom's Director of Product Management, commented "This new level of integration delivers the best of both worlds to our mutual customers - increased call centre functionality and reduced cost".
The rostrvm/maximiser combination offers comprehensive call centre applications including:
- Skills based and data directed multimedia ACD
- Preview, progressive and Ofcom compliant predictive dialler
- CTI screen pop with voice & data transfer
- Scripting support tools for call centre agents
- Web based Management information
Editors' Notes
SpliceCom is a privately-funded company, whose management team were behind the two most successful UK voice and data convergence companies of the 1990's - SDX Business Systems and Network Alchemy. SpliceCom's maximiser product family combines voice, video and web enabled IT applications within a single system, providing tangible business benefits for all types of companies, irrespective of their size. Having commenced shipments in early 2003, maximiser was voted the "Most Innovative Product" at one of the UK's premier communications trade events, Comms Channel Expo 2004, whilst SpliceCom's PCS 50 for Mac OS X IP Softphone/Phone Partner application picked up this year's award. maximiser accounted for 16% of IP PBX shipments in the UK between April & June 2005 according to the latest figures from industry analysts MZA.
SpliceCom Limited
The Hall Business Centre
Berry Lane
Chorleywood
Hertfordshire WD3 5EX
Tel: 01923 287700
Fax: 01923 287722
Email: info@splicecom.com