London
Borough of WandsworthBack office metrics
rostrvm provides comprehensive Management Information for call centre agent activity. But what about people who provide support to your business but are not are not on the phones or directly interacting with your customers? rostrvm extends operational management information to your 'back office'.
rostrvm BackOffice supports recording of work states for ALL staff with information recorded in the rostrvm management information system (MIS) database.
Real time reports are provided using rostrvm Supervisor, with historical reports delivered through Crystal Reports or your chosen reporting tool.
Data is captured through a non-intrusive simple desktop tool, implemented as a small 'system tray' button.
rostrvm BackOffice delivers a wide range of back office performance views and reports.
In addition rostrvm SuperVisor Designer allows you to create specific displays, design your own soft wallboard and build reports to exactly meet your needrostrvm BackOffice can be deployed in partnership with your call centre systems or as separate standalone functionality. Or why not explore using back office staff to support your contact centre through traffic peaks using our task blending system?