Rostrvm Solutions extends call centre productivity tools to the back-office
Woking, July 9th, 2004 - Rostrvm Solutions Limited, the UK-based supplier of open Customer Interaction Management applications has extended the reach of its product set to deliver call centre productivity tools to back office processes.
Agents in the call centre and staff in the back-office achieve increased productivity, accurate data handling and conformance to business processes through the latest enhancements to rostrvm Keys.
"In the ideal model an organisation's information and processes would be managed through a single, consistent data system," commented Peter Brown, Sales Director, Rostrvm Solutions Limited, "but in the real world call centre agents and back-office staff frequently handle information and manipulate data in multiple desktop applications."
Brown continued, "rostrvm Keys is an easy-to-use tool that automates a range of functions from screen popping in the call centre to the consistent management of data for back-office transaction fulfilment. For example, we see many operations where customer and transaction information is repeatedly re-keyed, wasting time and introducing errors; rostrvm Keys reduces effort and supports data consistency."
rostrvm Keys can be used to automate processes in almost any desktop environment, from off-the-shelf applications to enterprise-wide IT systems.
Implementations include Microsoft Office, SalesForce.com, HEAT & Goldmine from FrontRange, Siebel 2000 & Siebel 7 as well as a range of bespoke customer environments such as web, AS/400 and 3270-based systems.
rostrvm Keys combines open systems technologies with Rostrvm Solutions' patented ClipBoard® mechanism for transporting data between applications.
For more information about rostrvm Keys click here.