Back office process enhancement

Back office process enhancement

One of the reasons the rostrvm application suite is such a good fit for most call centre and outbound contact management requirements is that we have been listening to our customers for over 20 years and building their ideas in to our new developments and enhancements. In the last 12 months or so we’ve seen a steady increase in the number of people asking us if we can help them with process management and reporting problems outside of the call centre. They want to take the high levels of people support capability and management information that we deliver to call centres and deploy it in the back office to drive effective workflow and process adherence. Well, the answer is yes!

rostrvm BackOffice is already deployed with some of our customers and fills a big gap in the back office process management and reporting market. Traditional solutions are either very basic (i.e. simple data collection tools that stand alone from other desktop applications) or over complicated (i.e. add-ons to CRM environments that carry a hefty price tag). Basic or complicated these solutions can look  clumsy when you compare them to our best practice solutions in the call centre space. So, we’ve plugged the gap with rostrvm BackOffice which uses the power and flexibility of our CallGuide product to deliver pragmatic, high value solutions to your back office work force.

If you want to know more about how rostrvm BackOffice can transform your business then click here.

2017-01-04T05:52:13+00:00