Back in August ServiceTick and Rostrvm Solutions announced an initiative to ensure close integration of their respective products to deliver high levels of functionality and value to their customers. This partnership is now bearing fruit! On 30th September ServiceTick presented a case study at the Professional Planning Forum event at Heathrow which shows how Aviva use rostrvm OutBound, their strategic dialler platform, in conjunction with ServiceTick to maximise conversion rates on leads and contacts from the Aviva web site.
ServiceTick delivers contact data and business intelligence to rostrvm OutBound in real-time so that Aviva agents can respond in timely manner. Business rules prioritise calls and allocate resources to the task in hand and agents are provided with all the information they need to do an effective job by the rostrvm CallGuide desktop application.