Softphone - supporting call centre agents
rostrvm AdVisor is our call centre softphone. But it is much more than simple telephone call control. Our AdVisor softphone provides a wealth of functions that support call centre agents and back office staff to handle contacts efficiently and effectively.
Supports multiple media through a single desktop interface - voice, e-mail, SMS, internet
Common support for inbound, outbound and blended call contact centres
Comprehensive call control that delivers contact data and business information supporting effective call handling and single call resolution
User definable agent displays and "soft wallboards" to keep your people informed and motivated
Call prompting and scripting with rostrvm CallGuide
Supports a large range of desktop environments including legacy mainframe systems via rostrvm Keys.rostrvm AdVisor provides your people with the control and information they need to provide an efficient and effective service to your customers whether they contact you or you contact them.