Call us on 0800 6122 192 or email: enquiries@rostrvm.com

  • Rostrvm Solutions Limited – About us

  • What is that ‘V’ about?

    One of the first questions we get asked by new friends is “What’s that v all about?”. So here’s a quick lesson on how to pronounce ‘rostrvm’ …

    It’s quite easy the v is pronounced as a u so rostrvm is pronounced rostrum.

    Why did we choose rostrvm instead of rostrum?

    There is a good scholarly reason behind our affectation. In Roman times, and until relatively recently, the letter we commonly write as u was written as a v so rostrum would naturally have been written as rostrvm. If you are having trouble believing this just think about the letter w….. it is two vs stuck together but it’s called double u.

    There must be more to it….

    OK, so the Roman alphabet is an explanation, but the more prosaic answer is that it’s a lot easier to trademark rostrvm than it would be to trademark rostrum!

    But why choose rostrum in the first place?

    Our contact management software brings together call centre technology and back office IT resources to route and manage transactions  into and out of your business. It also directs your other contact centre traffic and cooperates with your IT and CRM software.

    The conductor of an orchestra brings together the musicians and instruments to create harmonious music. The platform that a conductor stands upon is called a rostrum. As a result we chose rostrum (or rostrvm) as a name to illustrate a  platform supporting harmonious transaction management  – from simple inbound call routing to the most sophisticated predictive dialler …

    … or should that be predictive dialer? and should call centre be call center? and what about contact centre or contact center?

     

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      • “We are delighted with the increase in productivity overall, and the improvement in customer satisfaction levels and staff motivation.”

        Canterbury City Council

      • “rostrvm CallGuide technology allows us to capture information from people who are phoning us, emailing us, dropping in to see us, faxing us or sending an SMS.”

        London Borough of Wandsworth

      • “The rostrvm system offers flexibility with the way we handle customers calls with the automation of specific transactions, intelligent routing, means we can do more without having to spend more!”

        West Bromwich Building Society

      • “Working with rostrvm has been very straightforward. They have taken the time to understand what we need and delivered exactly what we need.”

        Nottinghamshire County Council

      • “rostrvm really does do exactly what it says on the box and its capabilities are there when we are ready to use them.”

        Fidessa group plc

      • One of our customers used rostrvm DeskTop on a mixture of legacy applications and has reduced the time and hassle required to handle a data entry and processing task from 12 minutes to 45 seconds!

      • “If you have a new idea, Rostrvm will make it work. Their applications open up so many new avenues for us and ensure we stay ahead of the game…..

        One-Sure Insurance

      • “It’s a cliché, but if you don’t measure it, you can’t manage it…….. .”

      • “We would recommend rostrvm to another call centre and we have other companies come to our site to see it in action - it’s a great piece of kit which suits our needs”

        EDF Energy

      • “rostrvm has given us the opportunity to talk to more people and therefore convert a higher ratio of insurance quotes”

        Autonet Insurance

      • “The dialler solution ensures productivity and structure for our agents, whilst it provides the business with reporting in order to lever performance and maximise our campaign strategy.”

        First Choice Holidays

      • "For team leaders the management information is useful in one to one reviews. It allows us to easily show how Officers are performing as individuals and in comparison with the team."

        London Borough of Wandsworth

      • “We are pleased with the way the project is going and look forward to a long-term relationship with rostrvm”

        Aquira

      • “rostrvm has given us the opportunity to talk to more people and therefore convert a higher ratio of insurance quotes.”

        Autonet Insurance

      • “The callback facility means that our customers perceive that they are getting a high quality service whilst giving us the control to handle the call volumes.”

        London Borough of Wandsworth

      • “We called on a number of technology suppliers to see what they could offer and chose Rostrvm because they could provide everything we needed at a very competitive and cost-effective price.”

        Fidessa group PLC

      • “The Customer Service Centre isn’t just about handling large volumes of calls efficiently; it’s about taking ownership and dealing with customers’ problems effectively”

        Nottinghamshire County Council

      • “It is crucial that the technology infrastructure that we operate reflects the same ability to move quickly to take advantage of any opportunities. The rostrvm product is ideally suited for that environment.”

        Asia Risk Technologies